Reduce costs by utilising our support assets
Our dedicated maintenance support team can provide your organisation with an independant alternative for post-warranty support. Our highly skilled technical staff provide expert support for almost any IT Infrastructure.
Rather than upgrading your IT hardware at the end of your manufacturer support agreement - simply task BSI with a site audit and let them reduce your CAPEX and OPEX expenditure. We employ our own standards and best practices to simplify and streamline incident requests and problem management. We support over 25,000 users on behalf of our customers. And our technicians hold countless manufacturer accreditations, optimising your support options.
We also offer pre-delivery upgrade support - we can install, test, and configure your upgrades to exact manufacturer specifications. Eliminating the worry over invalidating warranties.
Single point of contact.
With a single point of contact across manufacturers not just limited to our linecard - we provide you with the highest level of support and peace of mind.
Avoid unnecessary down time.
Downtime affects business, it's that simple. So we aim to minimise your exposure to downtime, and rectify your support calls promptly and efficiently - immunising you from further downtime due to the same situation.
24 / 7 Support Availability
Our phones are answered 24 hours a day, 7 days a week, 365 days a year. Your call is of upmost importance to us, and problem resolution is always at the fore front of our practices.
By using our expertise and availability, you can save on recruitment, training, transportation and retention costs associate with having an in house support team. With our 24/7 availabilty, you can be assured your support tickets will be resolved quickly and efficiently.
Excellent SLA terms
With every new client, we perform a thorough service assurance process, followed by our parts sparing process with guidelines that exceed OEM specifications and standards. To minimize client risk, we never deny service due to inaccurate IT inventories, oversights or clerical mistakes, and respond quickly to remedy IT hardware failures on equipment that was inadvertently excluded from the contract.
Features & Benefits
- Industry certified engineers
- Over 20 years of IT experience
- Single point of contact
- Global service availability
- Level 3 & 4 global technical support via 60+ member central engineering team
- Numerous methods for initiating a service request
- Wide ranging knowledge base
- Aggressive escalation procedures
- Strategic stocking locations for parts
- IBM & Lenovo
- Sun & Oracle
- And many more..
Contact us for more..
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