Enterprise Technical Support
Our dedicated support team can handle your support requests on your behalf - levering our partner status with the Tier 1 manufacturers to have your support issues rectified in as quick a timeframe as possible. By out-tasking your support issues to BSI, you save time and support headaches by allowing us to manage your support contracts.
We employ our own standards and best practices to simplify and streamline incident requests and problem management. We support over 25,000 users on behalf of our customers. And our technicians hold countless manufacturer accreditations, optimising your support options.
We also offer pre-delivery upgrade support - we can install, test, and configure your upgrades to exact manufacturer specifications. Eliminating the worry over invalidating warranties.
Single point of contact.
With a single point of contact across manufacturers not just limited to our linecard - we provide you with the highest level of support and peace of mind.
Avoid unnecessary down time.
Downtime affects business, it's that simple. So we aim to minimise your exposure to downtime, and rectify your support calls promptly and efficiently - immunising you from further downtime due to the same situation.
24 / 7 Support Availability
Our phones are answered 24 hours a day, 7 days a week, 365 days a year. Your call is of upmost importance to us, and problem resolution is always at the fore front of our practices.
By using our expertise and availability, you can save on recruitment, training, transportation and retention costs associate with having an in house support team. With our 24/7 availabilty, you can be assured your support tickets will be resolved quickly and efficiently.