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Sun Support

What level of support do you need to get the right cover?

Sun Support has four different levels of service to make sure that you get the right support for your IT.

Bronze (Self-Maintenance Support)
The Bronze Service Plan is the self-maintenance support where you get the fundamental components needed to maintain your systems. It is designed to support companies that use in-house personnel to perform hardware service. Includes technical support, self-help tools and part replacement coverage.

Silver (Basic System Support)
The Silver Service Plan is also known as the Basic System Support, which provides the basic services needed to manage and resolve technical issues. It covers a basic service and support within business hours.

Gold (Business-critical Systems)
The Gold Service Plan is a support that gives coverage that help to maintain higher availability for business-critical systems. It goes beyond the basic support and provides extended coverage hours and interoperability assistance to make sure that the key business systems are managed successfully.

Platinum (Mission-critical Systems)
The Platinum Service Plan is a support for the mission-critical systems where every minute counts. It helps to achieve maximum system availability and is designed with advanced tools and processes to ensure full coverage. There is a complete 24/7 coverage with the highest priority response available along with other specialised services to ensure that the systems are supported at all times.

When buying your SUN Support through BSi you would get the following:

• Your dedicated account manager will be your main point of contact for all your support enquires and will deal with all aspects of the call
  
• Your dedicated account manager has been trained to performs the initial diagnosis before involving SUN
  
• Spare parts will be ordered and shipped directly to you to eliminate time wasted on waiting
  
• Regular updates on the progress of your support call and easy to get any information needed about the call once logged with BSi
  
• BSi is able to get you good pricing for all of your SUN support requirement

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Sun System Service Plans

For more in depth view please visit Sun Service plans: Click Here