Sun Support

What level of support do you need to get the right cover?

Sun Support has four different levels of service to make sure that you get the right support for your IT.

Bronze (Self-Maintenance Support)
The Bronze Service Plan is the self-maintenance support where you get the fundamental components needed to maintain your systems. It is designed to support companies that use in-house personnel to perform hardware service. Includes technical support, self-help tools and part replacement coverage.

Silver (Basic System Support)
The Silver Service Plan is also known as the Basic System Support, which provides the basic services needed to manage and resolve technical issues. It covers a basic service and support within business hours.

Gold (Business-critical Systems)
The Gold Service Plan is a support that gives coverage that help to maintain higher availability for business-critical systems. It goes beyond the basic support and provides extended coverage hours and interoperability assistance to make sure that the key business systems are managed successfully.

Platinum (Mission-critical Systems)
The Platinum Service Plan is a support for the mission-critical systems where every minute counts. It helps to achieve maximum system availability and is designed with advanced tools and processes to ensure full coverage. There is a complete 24/7 coverage with the highest priority response available along with other specialised services to ensure that the systems are supported at all times.

When buying your SUN Support through BSi you would get the following:

Your dedicated account manager will be your main point of contact for all your support enquires and will deal with all aspects of the call
Your dedicated account manager has been trained to performs the initial diagnosis before involving SUN
Spare parts will be ordered and shipped directly to you to eliminate time wasted on waiting
Regular updates on the progress of your support call and easy to get any information needed about the call once logged with BSi
BSi is able to get you good pricing for all of your SUN support requirements

Sun Support

Information



	For more information about Sun Support and how BSi can help manage it for you, please contact the sales team on 020 7352 7007, email your account manager directly. +44 (0)20 7352 7007

Executive Partner



	As an Executive Partner to SUN, BSi also has the Direct-to-Dispatch facility, which means that once the fault has been diagnosed, any spare parts will be shipped directly to you in order to make sure that your equipment is restored as soon as possible.

Sunspectrum Service Levels

Features	Platinum (Mission-critical Systems)	Gold (Business-critical Systems)	Silver (Basic System Support)	Bronze (Self-Maintenance Support)
Hardware Service Coverage	24/7 On-site within two hours	8-8, M-F On-site within four hours	8-5, M-F On-site within four hours	Replacement parts within two business days
Telephone and Online Technical support	24/7 Live transfer	24/7 Live transfer	8-8, M-F, Live transfer	8-5, M-F 4Hr response
Interoperability Assistance	√	√	X	X
SolarisTM Releases	√	√	√	√
Updates	√	√	√	√
Online System Admin	√	√	√	√
Support Notification	√	√	√	√
eLearning Library	√	√	√	√
System Health Check Subscription	√	X	X	X

Terms & Conditions | ©2007 Business Systems International Ltd,
BSI House, 59 Markham Street, London SW3 3NR | Tel: +(44)20 7352 7007 Fax: +44(0)20 7352 7423

Sun Support

For more information about Sun Support and how BSi can help manage it for you, please contact the sales team on 020 7352 7007, email your account manager directly.

+44 (0)20 7352 7007

As an Executive Partner to SUN, BSi also has the Direct-to-Dispatch facility, which means that once the fault has been diagnosed, any spare parts will be shipped directly to you in order to make sure that your equipment is restored as soon as possible.

Sunspectrum Service Levels

As an Executive Partner to SUN, BSi also has the
Direct-to-Dispatch facility, which means that once the fault has been diagnosed, any spare parts will be shipped directly to you in order to make sure that your equipment is restored as soon as possible.